Terms & Conditions


This website (“Website”) is managed by Chain of Hope Belgium. The following Terms of Use are applicable to the contents and use of this Website. Using this Website implies acceptance of these Terms of Use and any amendments thereto. In case the user of this Website cannot agree to these Terms of Use, Chain of Hope Belgium requests the User not to visit or use this Website any further.

Chain of Hope Belgium reserves the right to fully or partly amend, change and/or to replace this Website, the information contained therein as well these Terms of Use. Chain of Hope Belgium therefore recommends to visit this page regularly to note possible changes.

Intellectual property rights

All information and materials on this Website are intended for general information purposes. All intellectual property rights (e.g. copyright, patents, trademarks, designs, etc.) in relation to all information provided on or by this Website (e.g. all text, logo’s, graphic material, software) are the property of Chain of Hope Belgium or such information has been inserted with the consent of the respective proprietor(s). All these rights are expressly reserved.

The User may print or download to a hard-disk (parts of) this Website and may distribute it to other persons under the condition that the User shall distribute same only for non commercial and/or personal information dissemination. In case information contained in this Website is distributed, the source of that information – inclusive of the name of Chain of Hope Belgium – has to be clearly mentioned. Without prior written approval of Chain of Hope Belgium it is not allowed to use (a copy of) this Website (and/or a part thereof) and/or the trademarks contained therein for commercial purposes and it is furthermore not allowed to amend (parts of) this Website and/or to insert this Website or a part thereof in any other paper or electronic document, in a weblog, forum or another website

Exclusion of Liability

The information contained in this Website has been drawn up by Chain of Hope Belgium as completely and accurately as possible. Chain of Hope Belgium however does not warrant or guarantee that the information and material on this Website is up-to-date, complete and accurate and free of deficiencies, mistakes and/or viruses. Chain of Hope Belgium furthermore does not warrant or guarantee that such deficiencies, mistakes and/or viruses will be corrected or removed. Chain of Hope Belgium furthermore reserve the right to interrupt the availability of this Website at any time for the purposes of maintenance or repairs.

Chain of Hope Belgium is not liable for any damage of whatsoever nature, direct and/or indirect and howsoever caused, which follows from the use of this Website and/or the information therein or from the non-availability of this Website and/or from the fact that certain information on this Website would be incorrect, incomplete and/or outdated.

The User is recommended to contact Chain of Hope Belgium in order to obtain all current and correct information with respect to tariffs, offers, products, specifications, general terms, etc.

This Website may contain hyperlinks to other websites and/or servers which are not managed by Chain of Hope Belgium. Chain of Hope Belgium is not in any way responsible for the contents of those websites and/or servers and only provides these hyperlinks for the sake of convenience of the visitors of its Website.

Cookies and Privacy Policy

 1. Application

This privacy policy relates to

  • How we handle information received or collected about you as an individual through the Website,
  • How we communicate with you as an individual, and
  • Your rights as an individual in respect to such information and communications.

It does not relate to information about companies held and processed by us.

2. Definitions

In this privacy policy references to

  • “we”, “us” or “our” are to Chain of Hope Belgium  (charity registered in Belgium) whose registered address is at Place Carnoy, 15 1200 Woluwe-Saint-Lambert
  • “the Website” are to

3. Information we collect

The information which we collect may include

a. Any personal details about you as an individual which you provide to us through forms on the Website and emails exchanged with us or any of its personnel, such as your name, address, telephone number, job title etc.

b. Your preferences and use of email updates, as recorded by emails that we send you (if you elect to receive email updates on our products and offers).

c. Your IP Address, a string of numbers unique to your computer that is recorded by our web server when you request any page or component of the Website. This information may be used to monitor your usage of the Website.

4. Use of your information

a. Any information about you as an individual which we collect from the Website will be used in accordance with the Beligum Data Protection Act 1998 and other applicable laws.

b. The information will be used to deal with you and / or your company, including making sales to you or your company, making contracts with you or your company, processing such contracts, and providing after sales service. We may pass your information to another organisation to supply/deliver products or services you or your company have purchased and/or to provide after-sales service.

c. In certain cases we may use your email address to send you information about our products and services. If so you will be offered the option to opt out of receiving such e-mails.

d. We may need to pass your personal information to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails. Third parties are not allowed to use your personal information for their own purposes. For these purposes your details may be transferred outside the European Economic Area (EEA) and you consent to such transfer by using the Website.

e. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, in which event we will take steps to ensure that your privacy rights continue to be protected.

f. We will not sell or pass on your personal information to any other person, except a company within our group or in accordance with paragraph 4(d) above, or if we are required or permitted to do so by law.

g. Under no circumstances will we hold payment details such as your card number, expiry date and security code. Where payments are handled through an accredited payment bureau, you should visit their website to view their privacy policy.

h. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal information for authorisation with an entity outside the EEA. Such information will not be transferred out of the EEA for any other purpose.

5. Cookies

a. Cookies may be used by the Website to allow us to recognise you and your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website. You have the option not to use this feature, in which event no cookies will be retained on your computer.

b. If the site has a secure log-in for our registered users, it may use a temporary ’session cookie’ in order to perform the secure login to our website. This cookie contains no personal information, just a long random number, and is deleted from your web browser when you exit the Website.

c. Temporary cookies are used in the transactional part of the Website to authenticate you as an authorised user after you have logged in.

d. Your browser may be capable of being programmed to reject cookies, or to warn you before downloading cookies, and information regarding this may be found in your browser’s ‘help’ facility.

For an explanation of cookies see the All About Cookies website.

If you have any questions regarding the use of cookies please contact us.

Below is a table of all cookies on this website – their name, type and purpose:

Cookie Type Cookie Name Cookie Purpose
Session & TYPO3 Content Management Cookie Session & fe_typo_user We use session cookies to record an individual users preferences that the user has specified, so that each time the user returns their preferences remain. Commonly this would be language settings, shopping carts, anything where you have indicated a preference. Where forms are used on the site, we hold the information in a session cookie so that we can improve the user experience on the site. Should a user, for example, forget to fill in parts of a form when submitting a form, we can auto-fill the values for those fields that have been filled in, thereby reducing the amount of fields a user needs to amend. This information is stored only in your browser and is destroyed once your browser is closed.
Google Analytics __utmz __utmc __utmb __utma These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated e.g. the data is not used in connection with data from other companies and we are not tracking user behavior outside our own sites.

6. Other Website

This privacy policy only covers the Website. Any other websites which may be linked to by the Website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites.

Applicable law and jurisdiction

This Website and these Terms of Use are governed by the laws of Belgium. Any disputes arising from or in relation to (the use of) this Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts in Brussels.

© 2016, Chain of Hope Belgium